Backendless Corp.
2591 Dallas Pkwy, Ste 300
Frisco, TX 75034
We can be reached via e-mail at info@backendless.com; sales@backendless.com; support@backendless.com or via phone (Monday to Friday) at 408.792.7757.
You can visit most areas of our website without providing personal information. But we do require valid and accurate information when you register to download Backendless products or when you register to subscribe to the cloud-based service. This information is required to not only provide access to our products and services, but also to prevent internet abuses using Backendless resources. Backendless Corp. respects your need for online privacy and will protect any information that you may share with us.
When you sign up for an account that requires registration or express interest in our services, we ask you for personal information such as your full name and email address. In addition, we collect information regarding the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of about visitors to our websites. In case of products or services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. If you are a user of Backendless services, we as well as the company responsible for processing payment information, also store and maintain your data, reports, account information and usage statistics, which are stored in your account in order to provide the services for which you are registered.
Your personal information such as full name, email address, phone number and company name are used to verify that you are who you say you are and you work for the company you say you work for. This information will also be used to keep you informed on new products/versions/updates/service packs, upcoming events and changes in this privacy policy. Any alternate email address, if given, will be used solely for the purpose of resetting password. We do not process or use the contents of your account information, test data or reports for any purpose other than to provide access to the services.
Your financial information will not be stored by us and will be used solely for processing payments. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of reputed Payment Gateway Service Provider.
We use Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors collected in our log files to analyze the trends, administer the websites, track visitor’s movements and to improve our applications.
Unless requested to the contrary by the customer, we publish the names of our customers in the Customer List on our websites, press releases, advertisements, brochures and other promotional materials. From time to time we may ask customers to consent to providing case study information, which would be used for marketing purposes.
We use cookies for easier access to our websites. Once you close your browser, the temporary cookies simply terminate, except for the permanent cookies created when you select the ‘keep me signed-in’ option.
We do not sell or rent your personal information with third parties for marketing purposes. Your personal information is never shared outside of Backendless without your permission, except in cases where:
If you are from the European Economic Area (EEA), Backendless legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Backendless may process your Personal Data because:
Backendless will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Backendless will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Backendless Corporation will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Under certain circumstances, Backendless may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Backendless may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Backendless aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Backendless uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
You will be required to register for our services by providing personal information. You can decline to submit personal information to any of our services, in which case we will not be able to provide those services to you. While using our services, you are not allowed to opt out from receiving information on versions/updates/service packs. We will obtain your prior consent for use of your personal information in a manner different than the purpose for which it was collected or the purposes described in this privacy policy. In such cases we will offer you an effective way to opt out of the use of your personal information for those other purposes.
Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.
We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, and affiliates who need to know such information in connection with our products and services and are bound by strict confidentiality obligations.
We make every effort including periodic reviews to ensure that personal information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which personal information is used on our websites, kindly contact Backendless Support Services at privacypolicy@backendless.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard.
Any changes to our privacy policy will be posted on our websites in order to keep you informed of any changes in the nature of the information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at backendless.com/privacy-policy/ periodically.
END OF PRIVACY POLICY
last updated on August 21, 2018